Can I return unopened bac water if I order the wrong pack?
You can request a return if the bac water is unopened, unused and unaltered. Keep it in its original, sealed factory packaging. Contact BBWU within 30 days of confirmed delivery. Wait for approval before you mail it back.
Three situations that look similar but are handled differently
Before packing: Ordered the wrong pack? Contact BBWU immediately to request cancellation before the store packs or ships it.
After delivery: If you chose the wrong size, leave the factory packaging sealed and request a return authorization.
Wrong or damaged shipment: If BBWU sent a different item, or the parcel arrived damaged, report it within 48 hours. Include your order number and photos of the item and packaging.
Does approval happen before or after inspection?
Obtain authorization before returning the parcel. The store inspects the returned condition before approving a refund. Keep the authorization and tracking details with your order record.
Before you order
- Wrong pack ordered: provide your order number and reason. The customer generally pays return shipping; original shipping charges are non-refundable.
- Damaged, leaking or incorrect delivery: report within 48 hours with your order number and clear photographs of the items and packaging.
- Opened product: a broken flip-top, seal or outer shrink-wrap makes the item ineligible for an ordinary unopened return under the published terms.